Customer Experience Function Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can do attitude, and portraying a willingness to help at all times. Have a developed rapport with the customer base and have knowledge of account own

Executes department strategy plan to review solutions on early and/or later stage delinquent customer accounts across multiple products. Performs extensive skip tracing, and conducts research and accesses credit bureau information, bank statements, applications, and third party vendor services to assist in interpreting data to achieve customer contact. Successfully comple

Achieving sales goals while serving the clients' best interests. Plan and conduct individual and group coaching sessions with retail bank employees. Develop and conduct client meetings to review existing accounts and close sales individually and jointly with licensed bankers. Handle daily client needs and problems and prioritize and delegate tasks to resolve. Post appoint

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist Display effective time management skil

Maintain an in depth, working knowledge of all IRA/CD products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center. Research and clear CD and IRA entries and entries on other internal accounts. Interact with Financial Centers regarding all IRA/CD Operations supported Operational and Risk Functions. Revi

Maintain an in depth, working knowledge of all IRA/CD products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center. Research and clear CD and IRA entries and entries on other internal accounts. Interact with Financial Centers regarding all IRA/CD Operations supported Operational and Risk Functions. Revi

Provide oversight for a geographically dispersed and diverse portfolio of 50 100 mostly residential properties. Coordinate all aspects of property management within highly dynamic administration, service and new business environments Assume leadership role in the oversight and negotiations of purchases, sales and leases of real trust real estate. Provide articulate, reaso

Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple